Customer Service Associate at Amazon - Grand Rapids ( Full - time

Position Overview

• You will be joining a professional, results-oriented team that values collaboration and dedication.
• The role is formally based at our Grand Rapids, MI office.
• We are pleased to announce an opening for the position of Customer Service Associate with Amazon.
• This role presents a significant opportunity to contribute to a key area of our business and advance your career.
• The ideal candidate will be a motivated professional with a strong aptitude for your professional skills and a commitment to excellence.
• The anticipated compensation for this role is $16-$20/Hour (approx. $37.4k/Year).
• A comprehensive benefits package is provided to all eligible employees.
• A primary focus of this role will be leveraging your skills in your professional skills within the Customer Service, Call Center sector.

Original Job Posting

Job Description

Join our virtual customer service team and provide world-class support to Amazon customers from the comfort of your own home. As a Remote Customer Service Associate, you'll answer questions, troubleshoot issues, and resolve problems via phone, chat, and email. This role requires excellent communication skills and a dedicated, quiet home office space.

Responsibilities:

• Provide customer support and resolve issues via phone, chat, and email.
• Troubleshoot problems with orders, deliveries, and accounts.
• Navigate multiple computer applications to research and review policies.
• Maintain a high level of customer satisfaction.

Benefits Include:

• Work From Home: Enjoy the convenience of working from your own home.
• Comprehensive Health Benefits: Medical, dental, and vision insurance for eligible employees.
• Paid Training: We provide comprehensive, paid virtual training.
• Equipment Provided: We provide the necessary equipment, such as a laptop.