Customer Service Associate (On-Site)

Summary of Opportunity

Role: Customer Service Associate Organization: Amazon Worksite: Wilkes-Barre, PA

Salary: $16-$20/Hour (approx. $21.5k/Year) Benefits: Full benefits are provided to eligible employees.

Core Focus

The core of this role involves leveraging your skills in your professional skills within the Customer Service, Call Center sector.

Job Description

Join our customer service team and provide world-class support to Amazon customers from one of our vibrant call center locations. As a Customer Service Associate, you'll answer questions, troubleshoot issues, and resolve problems via phone, chat, and email. This role requires excellent communication skills and a passion for helping people.

Responsibilities:

• Provide customer support and resolve issues via phone, chat, and email.
• Troubleshoot problems with orders, deliveries, and accounts.
• Navigate multiple computer applications to research and review policies.
• Maintain a high level of customer satisfaction.

Benefits Include:

• Comprehensive Health Benefits: Medical, dental, and vision insurance for eligible employees.
• Paid Training: We provide comprehensive, paid training.
• Career Growth: Opportunities for advancement within our global customer service network.