IT Support Associate II
Posted August 16, 2025
Monroe, LA
Full Time
$25 - $32 per hour
Role Details
Job Title: IT Support Associate II Hiring Company: Amazon Location: Monroe, LA
Pay Scale: $25-$32/Hour (approx. $59.3k/Year) Benefits: This position includes a standard benefits package.
About the Role
The core of this role involves leveraging your skills in your professional skills within the Information Technology, Logistics sector.
Job Description
Provide critical IT support within our fast-paced fulfillment centers. As an IT Support Associate, you will be the go-to person for troubleshooting and maintaining the hardware, software, and network infrastructure that keeps our operations running. You will support a wide range of technologies, from handheld scanners and printers to PCs and network equipment.
Responsibilities:
- Provide hands-on support for IT hardware, including PCs, printers, scanners, and mobile devices.
- Troubleshoot software and network connectivity issues.
- Install, configure, and maintain IT equipment.
- Manage IT inventory and asset tracking.
- Create and maintain technical documentation.
Benefits Include:
- Comprehensive Health Benefits: Medical, dental, and vision insurance.
- Paid Training: Support for obtaining IT certifications and ongoing professional development.
- Paid Time Off: We offer paid time off.
- Retirement Savings: 401(k) with company match.
- Stock options and other financial benefits.